Helpline Care Coordinator

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience.

Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.

The primary responsibility of the Helpline Care Coordinator assigned to JCS’ Contact Center is to follow up with clients reaching out for services who may benefit from follow up and enhanced advocacy. Enhanced Advocacy:
Intervention by the I&R staff on behalf of individuals to ensure that they receive the benefits and services for which they are eligible. Examples of this may include completing an online application form on behalf of a client or connecting a client that has a language barrier to a service, a warm transfer. A follow up is not required to be considered an EA call.

The Helpline Care Coordinator ensures clients receive the benefits and services for which they are eligible. The Helpline Care Coordinator provides comprehensive system navigation and support through intake, screening, assessment, referral, and linkage; via telephone and email. The Helpline Care Coordinator also provides support and training for staff and community agencies to increase understanding of community needs and services provided by the contact center.

The Helpline Care Coordinator may also attend outreach/community events and/or act as a community liaison on task forces or work groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include the following and other duties may be assigned:

Provide follow up services and care coordination support to clients who may benefit from additional support.

Provide telephone crisis counseling as well as suicide intervention services to clients experiencing crisis situations.

Screen for safety and risk; conducts comprehensive needs and service assessments.

Facilitate referral to appropriate treatment or service providers or facilities.

Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.

Compose or prepare correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.

Conduct comprehensive, person-centered activities in accordance with best practices.

Assist Data Resource team in the growth of available resources in the Community Resource Directory.

Model the attributes of respect, trust, sensitivity and confidentiality to clients and coworkers.

Participate in proactive team efforts to achieve departmental and company goals.

Actively participate in ongoing supervision, training, and team meetings.

Maintain an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.

Attend outreach/community events as needed and/or as a community liaison on different community boards.

Serve as a member of the Disaster Relief Team.

Assist with special projects as needed.

Adhere to confidentiality policies and procedures as well as HIPAA regulations.

PERKS:
We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A…