Inn Port of Miami - Front Desk Supervisor

Holiday Inn Port of Miami - Front Desk Supervisor Address 340 Biscayne Blvd, Miami, FL, 33132

Job Description

Join Our Team as a Front Desk Supervisor

About Us:

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS/RESPONSIBILITIES

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: stay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical
  
  Skills:
  
  Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
The Holiday Inn, Port of Miami - Downtown, features 200 spacious guest rooms, including eight Executive “Bayview” Suites. The Holiday Inn Port of Miami - Downtown hotel is located in the heart of Downtown Miami overlooking Biscayne Bay with direct access to the Metro Mover, downtown shops and finance district.