Front Office Supervisor

Front Office Supervisor

KIMPTON HOTELS & RESTAURANTS

We believe heartfelt, human connections make people’s lives better. Our founder introduced a boutique hotel standard that fosters genuine connection among coworkers, guests, and the community.

Our San Francisco-born entrepreneurial spirit shapes a culture that values authenticity, creativity, and self-leadership. We celebrate diversity and encourage people to bring their whole selves to work.

• Meet with staff at shift start and review the front desk logbook.
• Review all arrivals and departures, noting special requests and ensuring accurate billing.
• Ensure all shifts are covered as scheduled.
• Follow key-control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
• Complete the desk agents’ AM/PM checklist.
• Handle guest situations calmly and professionally.
• Lead by example in all employee duties.
• Maintain professional communication with all hotel departments.
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
• Maintain cleanliness and organization of back office, front desk, and front desk closet and inventory of office supplies.
• Provide counsel and coaching to employees when necessary.
• Ensure all employees complete their duties before departing and are posted at their stations on time.
• Accountable for training and daily monitoring of all service levels, grooming, and uniform standards.
• Accountable for meeting or coming in under payroll and expense budgets.

• 2 years of related experience in hospitality or a similar industry.
• High school diploma preferred.
• Flexible schedule, able to work evenings, weekends, and holidays as needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our guests. We welcome and celebrate differences among people, including personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

For our complete EEO policy, contact us.

Be Yourself. Lead Yourself. Make it Count.