Director of Front Office

Director of Front Office

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Director of Front Office. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep reading! At Arlo we strive to create a sense of awe that leaves those we touch wanting more.

Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. The 217‑room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360° views.

The ground floor features a lobby lounge, retail shelves, a grab‑and‑go bodega, and a full‑serviced counter lobby bar and restaurant with indoor/outdoor seating. Additional amenities include an entertainment area, an outdoor courtyard with a bar and “beer garden”, a gallery space, a game room that can be converted into a private room, an interior bar with lounge spaces, a fitness room, an exterior yoga deck, and a hospitality suite.

• Inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity.
• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Oversees the Front Office Department – Bell Person, Lobby Hosts and Assistant Front Office Managers.
• Conducts pre‑shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.

• Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Core values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts/Bell Attendants.
• Trains, mentors and develops Lobby Hosts & Bell Attendants. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts annual performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as pre‑shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same‑day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Hotel Manager.

Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree Preferred
• Minimum 2–3 years in a Management Position

Knowledge:

• Hospitality or Customer Service
• Opera & PBX experience

Special Requirements:

• Fire and Life Safety Director Certification required within first six (6) months of employment.

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.