Training And Quality Manager

Quality and Training Manager – LQA Standards

Caribbean

We are seeking a Quality and Training Manager with proven experience in a Forbes Travel Guide–rated luxury hotel
. This role owns the end-to-end quality journey, ensuring brand excellence, LQA compliance, and Forbes standards are not just met, but embedded into daily operations.

This is a hands‑on leadership role for a detail‑obsessed professional who lives and breathes luxury service, continuous improvement, and high‑performance culture.

Forbes experience is mandatory. No exceptions.

Quality & Standards

• Lead and manage all LQA and Forbes Travel Guide standards across the property
• Conduct regular internal audits, gap analyses, and service evaluations
• Drive corrective action plans and follow‑up to ensure sustained compliance
• Act as the property lead for Forbes inspections and LQA assessments
• Maintain SOPs aligned with the luxury brand, LQA, and Forbes requirements

Training & Development

• Design and deliver structured training programs aligned with the Forbes service culture
• Coach department heads and line teams on luxury service behaviors and brand storytelling
• Embed service excellence through onboarding, refresher training, and leadership workshops
• Track training effectiveness through KPIs, guest feedback, and audit results

Guest Experience & Culture

• Champion a guest‑centric, luxury‑driven mindset across all departments
• Analyze guest feedback, Forbes reports, and quality data to drive improvements
• Partner with Operations and HR to reinforce accountability and service consistency

Mid‑Senior level

Full‑time

Finance and Management

Industries:
Hotels and Motels and Hospitality