BTS Sales Manager

Job Title & Company

BTS Sales Manager at MCR Hotels

Miami, FL | $ - $ (announced 1 week ago)

Responsible for sales and revenue generation, achieving hotel revenue goals while delivering exceptional guest service.

• Meet or exceed booking goals for guest room revenue.
• Meet or exceed budgeted costs and revenue on a monthly average while maintaining overall revenue goals.
• Promptly handle inquiry calls and manage paperwork for group bookings.
• Develop new business by identifying prospective clients and cultivating accounts.
• Attend in‑person sales calls and entertain potential clients on site.
• Use qualified account reports during sales visits.
• Monitor pricing, service levels, facilities and group activities to ensure competitiveness.
• Evaluate potential business for profitability and overall benefit.
• Prepare detailed sales contracts and group resumes.
• Follow up on bookings, verify rooming lists and cut‑off dates to ensure occupancy.
• Solicit repeat business and participate in RFP processes.
• Maintain and develop 3rd‑party group booking sites; support digital marketing initiatives.
• Conduct monthly sales blitzes and participate in sales development activities.
• Collaborate with internal teams to deliver a welcoming environment for guests.

• Provide happy guest experience and greet guests with a smile, using names when possible.
• Address challenging guest situations with hospitality and urgency.
• Show strong knowledge of hotel facilities and amenities.
• Support event groups and promote hotel features.
• Maintain phone etiquette and respond to incoming calls professionally.
• Communicate clearly and honestly with team members.
• Demonstrate a can‑do attitude and willingness to stretch beyond the traditional role.
• Collaborate at all levels to create an effective, positive workplace.

• Bachelor’s or Associate’s degree preferred.
• Sales experience in hospitality or related field.
• Professional networking in the local market.
• Positive attitude, willingness to learn.
• Excellent verbal and written communication skills.
• Ability to influence, negotiate, and provide friendly service.
• Strong organizational skills, attention to detail, and ability to meet deadlines.

• Stand or remain stationary for long periods (3–4 hours at a time).
• Operate computers, type, dial phone, perform data entry, and manipulate tools.
• Inspect and observe details at close and long range.
• Walk around the property to give tours.
• Moderate noise level; some travel may be required.

• Read, write, and communicate effectively in English.
• Interpret documents, safety rules, and procedures.
• Write routine reports and correspondence in prescribed format.
• Speak effectively before groups such as customers or employees.
• Interpret business records and statistical reports.

• MCR is the 3rd‑largest hotel owner‑operator in the United States.
• Employees may travel and must be able to perform essential functions; reasonable accommodations will be made as required.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance (available after 30 days)

Entry level

Full‑time

Sales and Business Development (Hospitality)