VIP Manager

VIP Manager page is loaded## VIP Manager locations:
FL - Miami Beach - Loews Miami Beach Hoteltime type:
Full time posted on:
Posted Todayjob requisition :
R0080545A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
** Job Specific
*** Organizes and manages daily operation of Group, Wholesale and VIP Reservations
* Establishes daily goals to maintain service levels
* Contributes to controlling departmental expenses (labor, supplies, etc.)
* Monitors agents phone activity/productivity and addresses necessary issues
* Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, Net Rez, Delphi)
* Builds internal group blocks as requested by appropriate hotel managers
* Manages the maintenance of group cut off dates in Delphi/HIS
* Meets with Group Agents weekly to discuss future groups, challenges, progress
* Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
* Attends Pre-Convention meetings as needed
* Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
* Maintains accurate and organized filing systems for groups, VIP’s, etc.
* Maintains accurate reference information for the Conference Team and consistently communicates all new information
* Maintains a neat and organized reservations office
* Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
* Ensures VIP’s are blocked to correct room type.
* Ensures VIP’s are entered into the all share file with accurate information.
* Monitors room/suite status
* Prepares VIP packets with room key and registration card
* Flags all VIP accounts
* Provides meet and greet, as service requires
* Ensures VIP rooms / Suites ready by noon each day
* Prepares reports for group contact and relays pertinent information to all departments
* Sets up and coordinates satellite check-in
* Implements and maintains tracking log for all Loews First Guests
* Increases employee awareness in regard to all Loews First guests and packages
* Creates and maintains a random guest feedback program
* Forwards all Loews First feedback to appropriate parties
* Assists as an Assistant Front Office Manager as required
* Other duties as assigned
* Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
* Promotes hotel food and beverage outlets and recreational and seasonal activities
* Places dining, leisure, and recreational activity reservations for guests
* Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner’s Club reservations, and golf tournaments
* Monitors and ensures documentation of services provided in Concierge Logbook
* Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
* Trains and monitors the performance of Concierge staff
* Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs
* Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
* Produces weekly schedule for department
** General
* ** Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards
** Qualifications
* ** Extensive…