Night Auditor

Night Auditor – Highgate Hotels

Join to apply for the Night Auditor role at Highgate.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Location:

Centrally located in downtown Miami, this 243‑room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike.

Overview:
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. They also effectively communicate concerns and/or related issues to all levels of management and perform guest service agent duties as required, including check‑in, check‑out, switchboard operation and reservations.

• Work with and understand financial information and data, and perform basic arithmetic functions.
• Cross‑train in other accounting or hotel‑related areas.
• Prioritize job functions to meet deadlines.
• Perform guest services functions as required (e.g., check guests in/out, take reservations, handle calls).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports (Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month‑end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Ensure accuracy of all numbers reported, including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/overnight shift.
• Maintain a warm and friendly demeanor at all times.
• Effective communication, both verbal and written, with all levels of employees and guests.
• Effective listening, understanding, and clarifying concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel‑required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

• Entry level

• Temporary

• Management and Manufacturing

• Hospitality