Manager, Hospitality Operations and Venue Services, FIFA World Cup

Manager, Hospitality Operations and Venue Services, FIFA World Cup 2026

Join to apply for the Manager, Hospitality Operations and Venue Services, FIFA World Cup 2026 role at FIFA World Cup 2026™ – Canada, Mexico and the United States.

Department: Ticketing, Hospitality & Stadium Revenue

Location: All Locations

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Reporting to the Head of Hospitality Operations, the Hospitality Operations and Venue Services Manager will be a key member of the FIFA World Cup 2026™ Hospitality Team, working closely with the Hospitality Department and other key functional areas and individuals responsible for providing full support for the successful implementation of Hospitality projects. This role will support the delivery and operations of the FIFA Hospitality Programme in the stadium, establishing and ensuring effective working relationships between FIFA’s various functional areas, the stadium authorities and staff, and the Official Hospitality Provider (On‑Location) operational teams.

• Manage and operationally ready the Affiliates and Commercial Hospitality programs.
• Ensure infrastructure readiness and maintenance services of hospitality areas in cooperation with FIFA other functional areas, the Official Hospitality Provider (On‑Location) and stadium authorities.
• On‑site management of the Official Hospitality Provider (On‑Location), their suppliers, and hospitality volunteers.
• Check and validate operational plans from service‑providing departments to hospitality (cleaning and waste, security, medical, signage, transport, fan operations, accreditation, power, IT, TV, ticketing, etc.).
• Ensure excellent service to FIFA affiliates on site, oversee set‑up and readiness of their facilities, and monitor service delivery from the point of set‑up through to match‑day.
• Ensure contractual deliverables to FIFA commercial affiliates and to the Official Hospitality Provider (On‑Location).
• Oversee on‑site hospitality guest management.
• Ensure service consistency across all hospitality programmes across all matches.
• Validate all on‑site hospitality directional signage.
• Ensure health and safety regulations are strictly observed by the Official Hospitality Provider (On‑Location).
• Update and share hospitality guest numbers with all FIFA stakeholders.
• Accredit stakeholders. Manage distribution of SADs (supplementary access devices) to all relevant functional areas and restrict access to hospitality areas.
• Ensure catering in Affiliates and Commercial Hospitality programmes runs as expected.
• Maintain FIFA affiliates brand exposure in hospitality areas according to guidelines and agreements.
• Handle all hospitality related issues on match‑day.
• Attend FIFA daily coordination meetings at the venue and hold daily hospitality team meetings with the Official Hospitality Provider (On‑Location).
• Report daily to FIFA HQ, flagging issues in a timely manner.

• Accountability:
  Demonstrate commitment to responsibilities and objectively analyze one’s behavior.
• Decision Making:
  Quickly identify and make decisions in critical situations, take initiative and calculated risks.
• Inclusion:
  Share information across all levels, influence others, maintain network of contacts.
• Initiative:
  Act independently, influence course of events, achieve objectives with minimal supervision.
• Innovation:
  Break new ground, look for unconventional solutions, produce fresh ideas.
• Leadership:
  Lead contacts, encourage teamwork, delegate authority as needed.
• Vision:
  Perceive global impact, anticipate consequences, grasp missions, formulate strategic plans.

• Bachelor’s…