Executive Steward

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The Executive Steward is responsible for maintaining the overall cleanliness and par levels of all china, glass, silverware, along with kitchen and banquet service equipment. They should have a sound working knowledge of conveyor and single‑tank dish machines, 3‑compartment sink setups, and chemicals used throughout the kitchens. They must be familiar with requisitioning equipment needs for the designated areas within the Biltmore Hotel and must be able to maximize productivity of the stewarding staff while managing chemical and equipment par levels within budgeted guidelines.

Kitchen safety and food sanitation is a top priority. The Executive Steward is expected to set the example within the kitchens and work closely with the Executive Chef on food safety and training. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Add to the cleanliness of the entire property, including restaurants, room services and banquet.
• Ensure food is delivered to the designated areas prior to the actual start time of the function.
• Fill equipment requisitions for the banquet front‑of‑house staff so the rooms can be set and ready to receive food.
• Conduct training for stewarding supervisors and stewards on job responsibilities.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Conduct china, glass, silverware and chemical inventory on a regular basis to ensure proper par levels and be able to flex with business demands.
• Work as a team, assisting all guests’ and employee’s needs and inquiries.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Meet with the executive chef to review kitchen equipment needs, anticipated business levels, changes and other information pertinent to the job performance.
• Excellent communication skills with a positive outgoing behavior.
• Create and update equipment pull sheets to ensure efficient execution of service.
• Ensure productivity is at the maximum and that we are holding our staff accountable.
• Develop a working relationship with equipment vendors.
• Maintain an exceptional production knowledge and attention to detail.
• Make certain all requisitions are processed properly and placed in designated area.
• Assist all departments who need support within the hotel.
• Complete opening duties: inspect the cleanliness and working conditions of all tools, equipment and supplies; check production schedule and par; establish priority items for the day; maintain proper storage procedures as specified by Health Department and hotel requirements; minimize breakage of china and glass; effectively communicate with management and service staff to fulfill and address any issues or needs requested by guests and or other employees;
  
  ensure kitchen equipment is property maintained and functioning; ensure the correct staffing of the department, including conducting interviews; create schedules for the stewarding team.

• Associate’s degree is required.
• Minimum three years of experience as an assistant chief steward in hotels with similar style and standards, fine dining experience; strong knowledge in chemicals, dish machines, and passion to succeed.

• Speak, read, write and understand English.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

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