Front Desk Agent

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon departure. Their primary responsibilities include:

Qualifications:

• High School diploma or equivalent; college coursework in a related field is helpful
• Experience in a hotel or related field preferred
• Positive and upbeat personality with a desire to deliver outstanding customer service
• Ability to multi-task, detail-oriented, and effective problem-solving skills
• Clear communication skills
• Ability to evaluate options quickly and accurately
• Ability to work well under stress and in high-pressure situations
• Effective problem-solving and conflict resolution skills
• Good listening skills for understanding and clarifying issues
• Ability to understand and work with financial information and basic arithmetic
• Knowledge of Microsoft Office suite
• Flexibility to work varied schedules, including evenings, nights, weekends, and holidays
• Understanding of hotel products and guest services
• Ability to contribute to a positive work environment

Responsibilities:

• Approach all guest and staff interactions with friendliness and service orientation
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag
• Maintain regular attendance as per hotel standards and schedule
• Comply with hotel policies, standards, and regulations for safe and efficient operations
• Greet and welcome guests professionally and warmly
• Operate the telephone switchboard efficiently
• Handle guest requests, inquiries, and messages courteously and efficiently
• Maintain good communication and teamwork with colleagues and other departments
• Be knowledgeable of rates, packages, promotions, and in-house groups
• Accurately handle reservations and rate quoting
• Be familiar with hotel policies, house rules, and hospitality terminology
• Assist in emergency procedures as needed
• Manage check-ins and check-outs courteously and efficiently
• Operate the Front Desk computer system effectively
• Log and deliver packages, mail, and messages
• Use radio etiquette when communicating with staff
• Assist with guest items and property amenities as requested
• Stay informed about hotel amenities, events, and local attractions
• Perform other duties as assigned, including maintaining cleanliness and safety across the hotel

Hilton Miami Dadeland features a shared lounge, garden, lake views, a fitness center, and air-conditioned rooms with free WiFi. Located in South Miami, it offers 24-hour front desk service, luggage storage, and other amenities.

As a global leader in third-party hotel management, Aimbridge Hospitality manages over 1,550 hotels worldwide, offering a culture of excellence and opportunity. Benefits include medical coverage, paid time off, 401k, and more, including Daily Pay.

Independent hotel management firm providing investment, development, and consulting services for hotels and resorts, aiming to deliver superior returns for strategic partners.