Guest Services Agent

Guest Services Agent – Pyramid Global Hospitality

Join our team at Pyramid Global Hospitality, a leading hospitality group with over 230 properties worldwide. As a Guest Services Agent, you will be the first point of contact for guests, delivering exceptional service and ensuring a memorable experience from arrival through departure.

• Provide a warm welcome to guests upon arrival, including luggage assistance and check-in guidance.
• Verify reservations, escort guests to their rooms, and brief them on hotel amenities and local attractions.
• Open and close doors for guests arriving by motor vehicle, ensuring a courteous experience.
• Assist with parking, vehicle retrieval, and valet services as requested.
• Maintain a clean and organized front desk and lobby entrance in collaboration with the team.
• Address guest inquiries and resolve issues promptly, acting as a go‑to source of information about the property.
• Work full shifts standing, moving between the lobby, valet lot, and various hotel areas.

• Minimum one year of customer service experience with frequent guest interaction.
• Valid driver’s license and clean driving record for at least 6 months.
• Hospitality industry experience is a plus.
• Strong problem‑solving and teamwork skills.
• Excellent verbal communication and a pleasant, helpful demeanor.
• Capacity to work fast‑paced settings, standing for the duration of the shift.
• Availability for full shifts, including weekends, holidays, and varying hours.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Hospitality

$16 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.