Front Desk Host

Summary: At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Front Desk Hosts to join our team. An art‑deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid‑Beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean‑view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Each suite is designed with floor‑to‑ceiling windows, most with deep‑soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full‑service spa, a well‑equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You will be the face of Hyatt as a Front Office Associate.

You may also be required to assist with PBX telephone operator and concierge duties as needed. To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro‑active and be skilled at multitasking in a fast‑paced environment.

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check‑in and check‑out procedures; which includes obtaining or confirming guest information, assigning rooms, activating and distributing keys, etc.
• Posting charges to appropriate guest accounts and collecting payment for room charges and other fees.
• Making and confirming reservations for guests.
• Answering phones and directing calls to appropriate personnel.
• Anticipating and addressing guests’ needs, and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved checklists.
• Up‑selling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Completing various additional tasks and assignments as needed.

• A minimum of a Diploma in Hospitality/Tourism Management or a relevant field.
• Ability to speak a second language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts.
• Physically agile, ability to stand or walk for long periods of time.
• Excellent time‑management and organizational skills.
• Excellent problem‑solving skills.
• Well‑groomed, professional appearance.

• Free room nights, discounted and friends & family room rates.
• Medical, dental, and vision insurance with only a 30‑day waiting period.
• 401(k) with company match.
• Free parking.
• Generous paid time off.
• Paid family bonding time and adoption assistance.
• Tuition reimbursement.
• Employee stock purchase plan.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Hospitality

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging – making…