Pool Service Attendant

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The pool attendant is responsible for offering our guests the highest levels of service and hotel knowledge. The pool attendant must be enthusiastic about the position and maintain a positive attitude toward both the guest and other staff members of the hotel. The pool attendant is responsible for an in-depth knowledge of all rules and regulations of the pool and an adherence to the service sequence as outlined in the Biltmore standards of operation procedures (BSOP’S).

• Provide the highest levels of professionalism and enthusiasm toward guests, and co‑workers.
• Complete knowledge of the pool rules and regulations.
• Assist guests with pool chair covers and towels.
• Set up all nine cabanas in the morning if one is sold the same day.
• Greet cabana guests upon arrival with complimentary bucket of water bottles.
• Complete all assigned opening and closing tasks pertinent to the pool attendant position.
• Consistently adhere to policies and procedures of The Biltmore as outlined in BSOP’S.
• Assist co‑workers in the performance of their responsibilities when necessary.
• Maintain the highest levels of sanitation and safety in the workplace.
• Know location and requisitioning of all necessary products and supplies.
• Know the pool chair and cabana seating charts.
• Be familiar with the operating hours of the Cascade restaurant.
• Adhere to knowing if someone is a hotel guest or not.
• Adhere to service standards as outlined in BSOP’S.
• Prepare fruit selections on weekends with proper handling of tools needed.
• Declare earned gratuities in accordance with current governmental requirements.
• Immediately notify a manager in the event of a problem, or the perception of a problem.
• Maintain cleanliness of pool deck and cabanas, picking up food trays, glasses, and debris.
• Maintain overall appearance of the pool and cabanas, which may include painting, sweeping, pressure cleaning, relocating chairs, and allocating damaged chairs for repair.

• Education:
  
  High School Diploma is required.
• Experience:
  
  Minimum one year in a customer service related atmosphere is required.

• Must be able to speak, read, write and understand the English language.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remain calm and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Work in a dynamic and constantly changing environment.
• Be adept at multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Stand, sit, or walk for an extended period or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity.
• Work in the sun for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.

• Team Player:
  Demonstrates cooperation within the team and with other departments, listens carefully, and works well with others.
• Positive influence on others and enjoys working with people.
• Guest Focused:
  Anticipates guests’ needs and is sensitive to people from all cultures.
• Has a natural, warm smile and a friendly and passionate approach, demonstrates confident, helpful and genuine behavior with internal and external guests.
• Delivers their Best:
  Has energy and sense of urgency for his/her work, is resourceful, makes things happen and looks for ways to work more efficiently, always looks their best and acts appropriately.
• Composed:
  Able to stay calm under pressure, demonstrates maturity and ability to cope with the unexpected.
• Never lets personal…