Laundry Operative

Overview

Position Overview:

The Laundry Operative plays a crucial role in the laundry department of a P&O cruise ship, responsible for efficiently handling and processing laundry items to ensure cleanliness and proper care of guests' clothing and ship linens. They contribute to creating a positive guest experience by delivering high-quality laundry services.

• Laundry Operations:
  Perform a range of laundry operations, including sorting, washing, drying, folding, and ironing of guests' clothing, crew uniforms, and ship linens, following established procedures and quality standards.
• Equipment Operation:
  Operate and maintain laundry equipment, such as industrial washing machines, dryers, ironing machines, and folding machines. Report any equipment malfunctions or maintenance needs promptly.
• Inventory Management:
  Monitor and maintain inventory levels of laundry supplies, including detergents, fabric softeners, and other necessary items. Assist in inventory stocktaking and replenishment.
• Quality Control:
  Inspect laundered items to ensure cleanliness, proper folding, ironing, and presentation. Address any stains or damages and report them for appropriate action.
• Guest Service:
  Provide friendly and efficient service to guests regarding laundry-related queries, requests, and concerns. Ensure timely delivery and return of guests' laundry items.
• Safety and Compliance:
  Follow safety protocols and adhere to health and safety regulations and procedures specific to P&O cruise ships. Comply with laundry-related environmental and waste management policies.
• Record Keeping:
  Maintain accurate records of laundry activities, including daily production reports, laundry requisitions, and guest laundry charges. Assist in generating laundry-related reports as required.
• Team
  
  Collaboration:
  
  Collaborate with other laundry operatives and department members to ensure smooth operations and timely completion of tasks. Assist in training new laundry staff, if needed.
• Efficiency and Productivity:
  Optimize work processes to ensure maximum efficiency and productivity in the laundry department. Identify areas for improvement and suggest solutions.
• Cleanliness and Organization:
  Maintain cleanliness and organization in the laundry area, including workstations, storage areas, and equipment. Adhere to P&O cruise ship's laundry department sanitation and hygiene standards.

• Experience:
  
  Previous experience as a Laundry Operative, preferably in a hotel, resort, or cruise ship setting, is beneficial but not mandatory. On-the-job training may be provided.
• Physical Stamina:
  Ability to handle physically demanding tasks, including lifting heavy laundry bags and standing for extended periods. Stamina to work in a fast-paced environment.
• Attention to Detail:
  Excellent attention to detail to ensure proper sorting, folding, and presentation of laundered items. Ability to identify and address stains, damages, or other issues.
• Time Management:
  Strong time management skills to meet deadlines and complete laundry tasks efficiently.
• Communication:
  Good communication skills to interact with guests and colleagues effectively. Proficiency in English is typically required.
• Adaptability:
  Flexibility to work different shifts, including weekends and holidays, as laundry operations are often required around the clock.
• Team Player:
  Ability to work well within a team environment, collaborating with colleagues to achieve common goals.
• Compliance:
  Willingness to adhere to company policies, laundry department procedures, and health and safety regulations specific to P&O cruise ships.

Working as a Laundry Operative on a P&O cruise ship offers an opportunity to contribute to creating a memorable guest experience by ensuring clean and well-maintained laundry items. It requires attention to detail, physical stamina, and the ability to work effectively in a fast-paced environment while adhering to P&O cruise ship's specific standards and procedures.