Front Desk Host

Front Desk Host – Hyatt

We are looking for individuals with a passion to serve others. As a Front Desk Host, you will be at the hub of the hotel, interacting with guests and ensuring a top‑quality experience.

Your role is key to the overall experience the guest will have. Your proactive, responsive and caring approach will make all the difference. Our company culture at Concord Hospitality values everyone and respects them.

• Competitive Pay
• Great benefits including medical plans, prescription discounts, vision/dental, 401K with company contribution
• Group Life Insurance equal to your annual salary
• Voluntary short and long term disability programs
• Verizon Wireless discount – save up to 18% on billing
• Concord education assistance – save up to 9% on tuition at University of Phoenix

• Assist guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Deal promptly and effectively with guest concerns and issues, ensuring satisfaction
• Post guest charges, collect payments and follow all cash handling procedures
• Handle guest mail and messages with privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Communicate with various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Know hotel safety and emergency procedures

Concord’s foundation is our 5 Key Cornerstones:
Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the best associates in the market and provide a great working environment. Enjoy a culture where you are valued and our Associate First policy is a way of life.

• Prior experience in a hotel front desk role

Equal Opportunity Employer. This employer must notify all applicants of their rights under federal employment laws. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.