Manager, Guest Hotel, FIFA World Cup

Manager, Central Guest Hotel, FIFA World Cup 2026

Department: Ticketing, Hospitality & Stadium Revenue

Employment Type: Fixed Term - Full Time

Location: Miami

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Reporting organizationally to the Head of Guest Operations, the Guest Hotel Manager will be a key member of the FIFA
26 Guest Operations team, and work in close collaboration with Accommodations, Transport, and other key individuals responsible for delivering key operations to our guest groups.

The main responsibilities and oversights of the Guest Hotel Manager for the FIFA World Cup 26™ include:

Planning and Coordination

• Lead the development of operational plans for Guest Hotels, ensuring alignment with FIFA standards and guest experience objectives.
• Collaborate closely with other
  
  Functional Area
  
  s (e.g. Accommodation, Transport, Dressing and Signage, Security) to integrate hotel operations into the broader event delivery framework.
• Define processes and KPIs for Guest Hotel operations, ensuring consistency across properties.

Tournament Operations

• Guide, support and assist the Guest Hotel Managers to ensure the successful delivery of operations
• Monitor hotel operations, coordinate and lead daily guest hotel meetings, and provide troubleshooting and escalation support for complex issues.
• Ensure consistent application of FIFA standards, service levels, and guest experience principles across all Guest Hotels.
• Act as the central point for resolving cross-functional challenges and aligning hotel operations with broader tournament logistics.
• Conduct training and briefings for hotel operations staff to maintain service excellence.
• Lead the recruitment process for Guest Hotel roles, including conducting interview and selecting qualified candidates to ensure a high-performing team

Reporting & Communication

• Prepare accurate and timely progress reports for the Head of Guest Operations
• Facilitate knowledge transfer and post-event debriefs within the Guest Operations team

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achievement of shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

• Bachelors or Master’s Degree in Hospitality Management, Business Administration, Event Management or related field.
• Postgraduate education in Sport Management or International Organizations is a plus

• Minimum 5 Years of experience in hotel operations or guest services management, preferably in large-scale events or hospitality programs.
• Proven experience in planning and delivering integrated guest services in collaboration with multiple stakeholders.
• Strong knowledge of hotel operations, accommodations, and hospitality methodologies, including planning and control tools.
• Experience managing teams in high-pressure, fast-paced environments.
• Experience managing end-to-end V/VIP hospitality programs

• Fluent in English. Spanish and/or French proficiency is a plus

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and online collaboration tools (, Miro)