Guest Operations Stadiums – FIFA World Cup ; Host

Guest Operations Stadiums – FIFA World Cup 26™ (All Host Cities)

Department: Tournament and Venue Operations

Employment Type: Fixed Term Contract

Location: All Locations

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

• Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• Decision Making: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• Initiative: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• Innovation: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• Leadership: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• Vision: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

This is an evergreen position supporting FIFA World Cup 26™ stadium Guest Operations across official Host Cities in the United States, Mexico, and Canada. Final assignment location(s) will be determined based on operational needs, candidate availability, and tournament requirements. Candidates may be considered for one or multiple Host Cities.

Reporting organizationally to the Central Stadium Operations team, the Guest Operations Stadium Manager will be a key member of the FIFA
26 Guest Operations team. This role works in close collaboration with Safety & Security, Venue Management, Hospitality, Guest Relations, and other key stakeholders responsible for delivering VVIP/VIP operations at the assigned stadium.

• Oversee and implement all VVIP/VIP Guest Operations at the stadium during tournament time, maintaining full visibility of daily activities
• Establish and implement Guest Operations policies and procedures, ensuring compliance with national protocols for Heads of State and government officials, where applicable
• Lead the onsite Guest Operations Program (GOP) team through training, guidance, escalation, and reporting to GOP Central
• Act as the local Guest Operations representative, coordinating operational decisions with other functional areas onsite (e.g., security, access control, hospitality, transport, signage, IT, cleaning & waste)
• Provide operational leadership and decision-making authority for all Guest Operations personnel, including tournament staff, venue staff, volunteers, and suppliers, in alignment with FIFA standards
• Ensure readiness of Guest Operations areas (lounges, access control points, signage, way finding) prior to the tournament and on a match-by-match basis
• Lead authority pre-visits alongside the Protocol Officer, gathering requirements and coordinating operational needs (e.g., parking, accreditations, entourage passes)
• Implement and follow the Site Operations Plan (SOP) in collaboration with FIFA Guest Operations, communicating details and exceptions to the…