Manager, Teams Accommodation, FIFA World Cup

Manager, Teams Accommodation, FIFA World Cup 2026

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Miami

Reporting To: Senior Manager, Teams and Referees Accommodation

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Reporting organisationally to the Senior Manager, Teams and Referees Accommodation, the Manager, Teams Accommodation will be a key member of the FIFA
26 Operational Services team, and work in close collaboration with the FIFA Zurich Project team and other key individuals responsible for delivering lodging and hotel‑related arrangements for the event, ensuring a smooth and comfortable experience for teams, participants and attendees while providing leadership to the Accommodations function. Further, this role will have a range of responsibilities, including the selection and contracting of hotels, room allocations and reservations, room inventory management, account management specific to teams and overall quality assurance.

• Lead and/or support in the selection and contracting process of, but not limited to teams’ hotels, ensuring they meet quality standards, capacity requirements, and comply with all necessary contractual obligations.
• Work within the overall accommodation strategy, considering the diverse needs of teams, officials, core and non‑core guests.
• Manage teams’ accommodations within the budget, tracking expenditures and optimizing cost efficiencies without compromising quality and comfort.
• Oversee hotel room blocks, meeting space, F&B, AV, team hotel requirements, hotel communications and reservation management.
• Collaborate closely with the Team Services department to meet needs and requests from teams.
• Organise site visits and be responsible for on‑site operations and hotel management.
• Lead individuals as part of the project team during preparation, on‑site operation and reconciliation phase of FWC
  26.
• Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay.
• Establish and manage relationships with the hotel industry to provide the best overall value to FIFA and PMA’s.
• Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations.
• Manage the reconciliation, billing and closeout for assigned teams.
• Support in the implementation of contingency plans to address unforeseen changes, cancellations, or emergencies in accommodation arrangements.
• Provide support as necessary for various ancillary projects taking place in the lead‑up to the World Cup.
• Stay updated with industry trends, regulations, best practices and innovations in the accommodation environment, applying relevant knowledge to enhance the overall accommodation operation for the FIFA World Cup 2026.

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organisational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVAT…