Rooms Controller

Rooms Controller

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand the importance of our people, collaboration, stellar service, and respect for nature.

The Rooms Department at SH Hotels & Resorts is at the heart of every hotel, and our front‑of‑house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

We’re currently searching for a warm, welcoming, articulate Rooms Controller to ensure that every guest’s experience is relaxing and effortless—from arrival and departure to all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat. Inside Tip:
Knowing a thing or two—or three—about the history of our hotel to share with your guests will set you up for success.

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service.
• Team player, hard worker, multi‑tasker, and detail oriented.
• Flexible and willing to meet the demands of a 24‑hour operation.

As a mission‑driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.