Hospitality Management & Venue Operations– FIFA World Cup ; Host

Position: Hospitality Management & Venue Operations– FIFA World Cup 26 (All Host Cities)

Hospitality Management & Venue Operations– FIFA World Cup 26™ (All Host Cities)

Department: Tournament Time Role

Employment Type: Fixed Term Contract

Location: All Locations

Description

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

The Hospitality Management & Venue Operations evergreen role consolidates responsibilities across all hospitality operations roles—including operational coordinators, infrastructure coordinators, stakeholder services assistants, and stakeholder services venue managers—to form one comprehensive position responsible for delivering the full FIFA World Cup 2026™ Hospitality Programme inside stadium venues. The main responsibilities include:

Hospitality Venue Operations

• Support and manage the delivery of the FIFA Hospitality Programme at the assigned stadium.
• Ensure Hospitality areas (lounges, suites, VIK areas, Affiliate spaces, infrastructure zones) are fully ready and operational for matchday (MD).
• Conduct pre‑match checks for readiness, cleanliness, signage, catering logistics, and brand compliance.
• Oversee matchday infrastructure, setup, teardown, and Supplier/On‑Location coordination.
• Manage hospitality‑related issues during MD operations and elevate as appropriate.

Hospitality Programme Coordination

• Maintain operational alignment between FIFA, Host Cities, stadium operations, On‑Location, and all involved
  
  Functional Area
  
  s.
• Support development and validation of hospitality operational plans and MD strategies to ensure high‑quality guest experience.
• Coordinate handover and hand‑back of Hospitality facilities between the stadium and the Official Hospitality Provider.
• Support preparation of operational documents, briefings, post‑match reports, and end‑of‑tournament final reports.

Infrastructure Oversight & Technical Services

• Coordinate with
  
  Functional Area
  
  s providing infrastructure support:

• Cleaning & Waste
• Security
• Signage
• Power & IT
• Transport
• TV/Broadcast
• Catering Logistics

• Validate and oversee on‑site direction signage for Hospitality spaces.
• Support mapping and managing logistics routes, especially for catering and sensitive movements.
• Ensure all technical and infrastructure issues are addressed promptly to avoid operational disruption.

Stakeholder & Affiliate Hospitality Management

• Support or lead the delivery of the FIFA Affiliates…