Operations Manager Jungle

Position: Operations Manager | Full-Time | Jungle Island
Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Manager of Hospitality is responsible for assisting the Food and Beverage Manager with the efficient, professional, and profitable F&B operation of the venue. The Operations Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.

This role pays an annual salary of $81,000-$90,000 and is bonus eligible

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 27, 2026.

About the Venue

Jungle Island is a eco-adventure park on Watson Island, Miami, Florida. The park features new pop-up waterslides, an outdoor wind tunnel flight experience, zip lines, escape rooms, a Nerf battle stadium and other attractions. It features multiple catering and concession areas including Bloom Ballroom as well as concessions and merchandise within the park.

Responsibilities

* Assists in the overall effective management of the catering and concessions operations.

* Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately.

* Assist in the management of catered and concession events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests.

* Ensure legal, efficient, professional and profitable operation of the venue.

* Ability to review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.

* Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.

* Author, review and amend policies & procedures, as requested by the Food and Beverage Manager.

* Author and amend contracts; authorize terms as directed by the Food and Beverage Manager.

* Oversee scheduling and labor allocation.

* Work in tandem with the Food and Beverage Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.

* Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.

* Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.

* Directs and assists managers in preparing and attaining future goals.

* Provides each manager with the proper direction and follows up on all assignments.

* Inspects the operation on a regular basis to ensure that the established quality standards are maintained.

* Prepares required reports accurately and submits them on time.

* Train and develop an effective team.

* Reviews and assists in the development of menus and…