E11EVEN - Night Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location:

US-FL-Miami

Employment Type:

Full Time

Inspired by the human condition in its many forms, E11EV
EN Club Hotel & Residences were created to promote an exclusive, personal and self‑curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11EV
EN Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Property: E11EV
EN Club Hotel & Residences

Under the general guidance of the Director of Front Office, the Night Manager oversees the overnight operations of the Front Office Department at E11EV
EN Club Hotel & Residences, ensuring that the Front Desk and communications meet hotel standards for maximum guest satisfaction. The Night Manager acts as the main contact for guests and other hotel departments in the absence of the Director of Front Office.

• Act as manager on duty in the absence of the Director of Front Office and Director of Hotel Operations, handling complaints, problem solving, disturbances, special requests, and any other issues that may arise.
• Manage the night shift and direct all overnight hotel operations to ensure guest safety and service standards are met, coordinating Front Office activities with other departments.
• Supervise and develop overnight front desk staff, including scheduling, assigning nightly work, training, coaching and counseling, evaluations, and recognition.
• Communicate to night staff all nightly activities, group and VIP arrivals, special requests, and frequent guests.
• Conduct briefings for all overnight staff, with frequent radio check‑ins throughout the shift.
• Complete audit procedures and ensure all audit reports and forms are completed accurately and in a timely manner.
• Provide an accurate end‑of‑shift report of arrivals, departures, VIPs, and shift notes to Front Office, Hotel Management, and Executive Committee members.
• Participate in guest relocation decisions on overcapacity nights and ensure a smooth relocation process, in coordination with the Director of Front Office and/or Director of Hotel Operations.
• Greet and welcome guests in a friendly and helpful manner, provide accurate information such as outlet hours and local attractions, and ensure public areas are kept clean and tidy.
• Ensure guests are properly registered in the system, verifying reservation, address, and credit information.
• Promptly answer the telephone, retrieve…