E11EVEN - Event Coordinator

Requisition :

Category:
Sales/Marketing

Job Location:

US-FL-Miami

Property: E11EV
EN Club Hotel & Residences

Pay Class:
Full Time

Compensation Type:
Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Inspired by the human condition in its many forms, E11EV
EN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Event Coordinator supports the Sales department at E11EV
EN Club Hotel & Residences by coordinating and servicing group meetings and events from booking through execution. Working under the direction of the Director of Catering & Conference Services, this role serves as a key point of contact for clients, prepares event documentation, communicates details to hotel departments, and ensures every event is executed accurately and to the highest standards. The Event Coordinator also supports the sales team with inquiries, proposals, and outreach efforts.

• Understand and respond to all client and guest needs and requests in a timely and professional manner.
• Act as liaison between the hotel and meeting planners to ensure successful events, including obtaining rooming lists, establishing billing, monitoring group room blocks, welcoming VIPs, coordinating amenity requests, handling on-site event logistics, and coordinating outside vendors.
• Prepare group resumes giving hotel departments an overview and schedule of each event, including the agenda, AV requirements, VIPs, billing arrangements, and amenity requests.
• Assist clients in planning food and beverage events, including menu and wine selection, decorations, entertainment, and audio visual.
• Create, distribute, and update accurate Banquet Event Orders (BEOs) that include detailed information on the agenda, menu items, room setup, and billing arrangements.
• Meet clients upon arrival and participate in pre-conference reviews, including the introduction of Department Heads, an overview of events, and guest arrival details.
• Ensure event spaces are properly set up and events run according to the BEO.
• Communicate last-minute changes in group functions to hotel staff and ensure accurate and satisfactory follow-up.
• Participate in post-conference reviews with clients, including the presentation of banquet checks when applicable.
• Review final bills for accuracy before they are sent to clients, compile any cancellation or attrition charges, and send thank you notes and meeting critiques; communicate feedback according to hotel guidelines.
• Enter and maintain accurate client information, bookings, and reports in the sales and catering system.
• Attend daily, weekly, and monthly meetings as directed.

• Respond to incoming event inquiries and qualify leads, routing them to the appropriate Sales or Catering Manager as needed.
• Assist in preparing proposals, contracts, and client correspondence for review by the Director of Catering & Conference Services.
• Assist with collecting deposits and payments according to…