Assistant Director of Housekeeping

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

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EN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

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The Assistant Director of Housekeeping assists the Director of Housekeeping in overseeing and coordinating the daily operations of the Housekeeping department at E11EV
EN Club Hotel & Residences, ensuring the highest standards of cleanliness, product quality, and guest service.

• Ensure that all areas of the hotel are properly cleaned and ready for guests’ arrival.
• Anticipate and assess guests’ needs and respond in a courteous and professional manner.
• Interface with hotel staff and managers to receive information regarding housekeeping needs, and ensure a timely response to requests.
• Interface with Engineering to report and recommend maintenance and repair needs.
• Monitor and maintain proper inventory levels, and authorize purchase orders for supplies and equipment.
• Inspect rooms on a daily or other scheduled basis.
• Develop, implement, and maintain deep cleaning schedules.
• Control the storage of lost and found items, and ensure housekeeping carts are well maintained.
• Develop, implement, and monitor the department budget, managing expenses within approved budget constraints.
• Prepare accurate and timely reports as required, including incident and accident reports and follow-up.
• Hire, train, supervise, motivate, and develop housekeeping staff, and manage schedules and workflow.
• Assign duties and monitor the quality of work, ensuring staff conform to organizational policies, procedures, and safety regulations.
• Provide day-to-day guidance and oversight of subordinates, and actively promote and recognize performance.
• Stay up to date on the overall activities of the team, identifying problem areas and taking corrective action.
• Supervise and assist staff in housekeeping duties, including during peak periods.
• Conduct department pre-shift and monthly staff meetings.
• Perform other related duties as assigned by management.

• High school diploma or equivalent required; degree in Hospitality or Business Management preferred.
• A minimum of four (4) years of experience in Housekeeping Management, preferably in a four- or…