Assist. Front Office Manager InterContinental

Assistant Front Office Manager – Inter Continental Miami

Location:

IC - Miami (MIAHA), 100 Chopin Plz, 33131

We are looking for a dedicated Assistant Front Office Manager to support the Front Office team, ensuring exceptional guest service and maximizing hotel profitability.

• Assist in managing day-to-day operations of the Front Office, including guest registration, bell services, concierge, business center, telephone services, and reservations.
• Oversee scheduling of Front Office staff to maintain proper coverage.
• Initiate staffing actions, recommend salary adjustments, and alert management to serious issues.
• Ensure staff are trained on systems, security, cash handling, and service standards.
• Deliver prompt, professional attention to guests; greet arrivals and respond to complaints; implement service-recovery gestures.
• Conduct routine inspections of front office and public areas, create action plans to correct deficiencies.
• Monitor labor costs and expenses to meet revenue and profitability goals.
• Maintain security protocols for money, credit and financial transactions, checking compliance with credit policy.
• Train staff on PBX procedures and serve as a central communication point during emergencies.
• Promote teamwork and quality service through coordination with accounting, revenue management, sales & marketing, catering, F&B, housekeeping, and maintenance.
• Interact with guests, regulatory agencies, and community or media contacts as required.
• Serve as manager on duty when necessary; assist staff during peak periods.

Second-in-command in Front Office operations, supervising front desk agents, bell-persons, door persons, reservationists, concierge representatives, PBX operators, and related staff.

Bachelor’s degree in Hotel Management, Business Administration or related field plus two years of front-office/guest-services experience, including supervisory experience; or an equivalent combination of education and experience. Fluent in English; additional languages preferred.

• Frequently stand behind the desk.
• Carry or lift items up to 50 pounds.
• Use keyboard to operate property management and reservation systems.

• Strong communication skills; adept at interacting with guests, employees, and third parties.
• Reading, writing, and basic math skills; budgeting, profit/loss concepts, percentages, and variance analysis.
• Problem-solving, reasoning, motivation, organization, and training abilities.
• Availability to work nights, weekends, and/or holidays as needed.

Hourly rate: $24.00. Competitive benefits package including medical, dental, vision, disability, and life insurance; 401(k) match; worldwide hotel discounts and access to discount programs.

IHG is an equal‑opportunity employer. We welcome applicants from all backgrounds, including minorities, women, veterans, and individuals with disabilities.