Bell​/Door Attendant

Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

Inspired by the human condition in its many forms, E11EV
EN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Bell/Door Attendant creates the first and last impression of E11EV
EN Club Hotel & Residences by warmly welcoming guests and residents at the entrance, assisting with luggage, and ensuring smooth arrivals and departures. This role requires a genuine passion for customer service, strong communication skills, and excellent physical stamina, which is needed to push carts, carry luggage, open doors, and stand and walk for extended periods each day.

• Greet all guests and residents at the hotel entrance, opening doors and offering assistance with luggage and packages upon arrival and departure.
• Consistently use the 10-5 rule: at 10 feet away, make eye contact with the guest and smile; at 5 feet away, extend a friendly verbal acknowledgment to welcome the guest.
• Load, unload, and transport guest luggage to and from vehicles and guest rooms safely and efficiently.
• Escort arriving guests to their rooms when requested, explaining hotel features, room amenities, and services.
• Store and retrieve guest luggage and packages, and maintain accurate luggage storage records and tags.
• Deliver packages, mail, amenities, and other items to guest rooms and residences as requested.
• Assist with traffic flow on the front drive in coordination with valet, and arrange taxis, ride shares, and other transportation for guests.
• Respond to guest inquiries regarding hotel features, services, outlet hours, and local attractions, and provide personalized recommendations without prompting.
• Answer Front Service phone calls and respond to requests in a timely and courteous manner.
• Demonstrate a sense of urgency when assisting guests while maintaining a calm and composed demeanor.
• Project a positive and upbeat tone of voice, maintaining eye contact, a smile, and positive body language, and extend an appropriate closing to every interaction.
• Maintain energy, enthusiasm, and a willingness to serve, consistently demonstrating property and company service standards for the duration of the shift.
• Keep the hotel entrance, lobby, bell stand, and luggage…