Housekeeping Admin & Operations Coordinator

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: To maintain the organization and timely completion of all administrative functions of Housekeeping.

Essential Job Functions

• Assist with Payroll by maintaining Housekeeping Time Edit Sheets, obtaining signatures for the Time Detail with Audit Trail.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Prepares morning reports and researches information for associate and guest follow up.
• Creates and maintains the highest standards of Housekeeping at all times, being professional in attitude, appearance, and application.
• Maintain the issue prevention tracker.
• Maintain the productivity tracker.
• Maintain the inspection tracker.
• Post inspection and productivity updates weekly.
• Assist with inventory, purchasing, and receiving supplies.
• Participate in weekly walkthroughs, maintain, and distribute detailed notes for follow up.
• Prepare New Hire paperwork.
• Assist with Shoes for Crews, orders, returns, and exchanges.
• Submit end of shift report.
• Complete special projects as assigned by DOR, DOH, ADOHs.
• Gathers and organizes all materials for End of Month reports including checkbook audits and CARE completion reports.
• Ensures that all filing systems are maintained according to specifications.
• Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Excellent written and verbal communication skills.
• Ability to maintain strict confidentiality.
• Participate in Weekly Resume meeting and Resume Recaps.
• Participate in OST Meetings and send recaps.
• Update Department Information Board Weekly.
• Complete other duties as assigned by Housekeeping Management.

• Minimum six months administrative experience and/or customer services role with consistent guest interaction and guest resolution responsibilities. Hotel experience strongly preferred.
• High school education required, college degree preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on requests and needs in a fast paced environment.
• Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary.
• Customer service oriented with a desire to create memorable guest experiences.
• Ability to accurately and efficiently input information into computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office).
• Strong verbal and written communication skills.
• Maintain…