Guest Experience Coordinator

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.

Complimentary Spa & Gym Access

Up to 3 Complimentary Fitness Classes per Week

Designated Employee Pool Days during the summer

Complimentary Employee Meals

Company-paid Life, Short-Term & Long-Term Disability Insurance

Paid Time Off & 7 Paid Holidays, including a Floating Holiday

401(k) Retirement Plan with Company Match

Employee celebrations, events & appreciation throughout the year

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.

Engage guests throughout arrival, stay, and departure and anticipate individual needs.

Coordinate VIP amenities, special occasions, preferences, and personalized touches.

Maintain accurate guest profiles, notes, and preference information.

Assist with check-in, check-out, billing, payments, and Front Desk needs as required.

Respond to guest feedback and concerns with ownership and appropriate follow-up.

Coordinate requests with Housekeeping, Spa, F&B, Engineering, Membership, and other teams.

Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.

Support lobby presence and guest flow during peak arrival and departure periods.

Document significant guest interactions and communicate relevant information to leadership.

Protect guest confidentiality and uphold The Standard’s service expectations.

1–2 years of hospitality or guest-service experience preferred.

Warm, confident communication and strong problem-solving skills.

Ability to multitask and personalize service in a fast-paced environment.

PMS experience preferred.

Flexible availability including weekends and holidays.

Guest / Team Service

Organization & Attention to Detail

Accountability & Reliability

Adaptability & Problem Solving

This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Ability to stand and/or sit for extended periods throughout the shift.

Frequent use of a computer, telephone, and Front Office equipment.

Frequent walking, reaching, and repetitive hand movement.

Ability to lift, carry, push, or pull up to 25 pounds occasionally.

Ability to communicate clearly in a busy guest-facing environment.