Front Desk Agent

The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

• Complimentary Spa & Gym Access
• Up to 3 Complimentary Fitness Classes per Week
• Designated Employee Pool Days during the summer
• Complimentary Employee Meals
• Company-paid Life, Short-Term & Long-Term Disability Insurance
• Paid Time Off & 7 Paid Holidays, including a Floating Holiday
• 401(k) Retirement Plan with Company Match
• Employee celebrations, events & appreciation throughout the year

The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

• Welcome guests and complete check-in and check-out accurately and efficiently.
• Verify reservations, identification, payment, room assignment, and guest preferences.
• Process payments, deposits, room charges, and adjustments according to procedure.
• Respond to guest questions, requests, and concerns with ownership and follow-through.
• Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.
• Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.
• Answer phones, emails, and Front Desk communications professionally.
• Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.
• Recognize returning guests and VIPs and communicate special requests appropriately.
• Maintain confidentiality, cash-handling standards, and Front Office procedures.

• Previous hotel Front Desk or guest-service experience preferred.
• Working knowledge of Opera or similar PMS preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask calmly in a fast-paced environment.
• Flexible availability including weekends, holidays, and varied shifts.

• Guest / Team Service
• Organization & Attention to Detail
• Accountability & Reliability
• Adaptability & Problem Solving

This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

• Ability to stand and/or sit for extended periods throughout the shift.
• Frequent use of a computer, telephone, and Front Office equipment.
• Frequent walking, reaching, and repetitive hand movement.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to communicate clearly in a busy guest-facing environment.