VIP Manager

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth

Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working

Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position

Job Specific Organizes and manages daily operation of Group, Wholesale and VIP Reservations Establishes daily goals to maintain service levels

Contributes to controlling departmental expenses (labor, supplies, etc.)Monitors agents phone activity/productivity and addresses necessary issues

Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, Net Rez, Delphi)
Builds internal group blocks as requested by appropriate hotel managers

Manages the maintenance of group cut off dates in Delphi/HISMeets with Group Agents weekly to discuss future groups, challenges, progress

Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.

Attends Pre-Convention meetings as needed

Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests

Maintains accurate and organized filing systems for groups, VIP’s, etc.

Maintains accurate reference information for the Conference Team and consistently communicates all new information

Maintains a neat and organized reservations office

Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered

Ensures VIP’s are blocked to correct room type.

Ensures VIP’s are entered into the all share file with accurate information.

Monitors room/suite status

Prepares VIP packets with room key and registration card Flags all VIP accounts

Provides meet and greet, as service requires

Ensures VIP rooms / Suites ready by noon each day Prepares reports for group contact and relays pertinent information to all departments

Sets up and coordinates satellite check-in Implements and maintains tracking log for all Loews First Guests Increases employee awareness in regard to all Loews First guests and packages

Creates and maintains a random guest feedback program

Forwards all Loews First feedback to appropriate parties

Assists as an Assistant Front Office Manager as required

Other duties as assigned

Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner

Promotes hotel food and beverage outlets and recreational and seasonal activities

Places dining, leisure, and recreational activity reservations for…