Front Desk Host

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is recruiting a Front Desk Host to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Position Summary

Front Desk Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience.

Other duties may include processing forms of payment and responding to guest inquires.

You will be the face of Hyatt as a Front Office Associate.

Youmay also be required to assist withPBX telephone operator and concierge duties as needed.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Front Desk Hosts are eligible for up to 18% commission on upsells.

Position Responsibilities/ Essential Functions

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check-in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc.
• Posting charges to appropriate guest accounts and collect payment for room charges and other fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved Checklists.
• Up Selling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Complete various additional tasks and assignments as needed.

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field.
• Ability to speak asecond Language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts
• Physically agile, ability to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem-solving skills.

Well-groomed,…