Front Office Manager

At Palm House, exceptional hospitality begins with exceptional people. We believe that creating memorable experiences for our guests starts with cultivating a workplace where every team member feels welcomed, respected, valued, and empowered to succeed. As a luxury hospitality destination, we recognize that diversity of backgrounds, perspectives, experiences, and ideas strengthens our team and enhances the personalized service we provide. We are committed to fostering a culture where inclusion is intentional, collaboration is encouraged, and every individual has the opportunity to thrive.

At Palm House, exceptional hospitality begins with exceptional people. We believe that creating memorable experiences for our guests starts with cultivating a workplace where every team member feels welcomed, respected, valued, and empowered to succeed. As a luxury hospitality destination, we recognize that diversity of backgrounds, perspectives, experiences, and ideas strengthens our team and enhances the personalized service we provide. We are committed to fostering a culture where inclusion is intentional, collaboration is encouraged, and every individual has the opportunity to thrive.

Palm House is dedicated to building and maintaining a workplace that:

• Welcomes individuals from diverse backgrounds and experiences.
• Promotes a culture of dignity, respect, and belonging.
• Provides equal opportunities for recruitment, development, promotion, and career advancement.
• Encourages open communication, collaboration, and mutual respect.
• Maintains a work environment free from discrimination, harassment, and retaliation.
• Invests in learning, leadership development, and continuous professional growth.

Our team reflects the diverse communities we serve. We value the unique perspectives each individual brings and believe that an inclusive workforce enables us to deliver thoughtful, personalized, and authentic hospitality.

Every team member plays an important role in creating an environment where colleagues and guests alike feel welcomed and appreciated.

Palm House is proud to be an Equal Opportunity Employer. We are committed to making employment decisions based on qualifications, performance, and business needs.

We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are also committed to providing reasonable accommodations to qualified applicants and team members in accordance with applicable laws.

We believe inclusion is strengthened through continuous learning. Palm House invests in ongoing education and professional development designed to support:

• Leadership development
• Respectful workplace practices
• Guest service excellence
• Professional growth and career advancement
• A culture of collaboration and accountability

These initiatives help ensure our team members are equipped to deliver Forbes-level service while supporting one another with professionalism and respect.

If you are passionate about luxury hospitality, exceptional service, and being part of an inclusive workplace where your contributions are valued, we invite you to explore career opportunities at Palm House.

Palm House is proud to be an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace for all.

The Front Office Manager is responsible for overseeing all aspects of the front office and guest service…