Guest Experience Greeter

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to help ELEVATE the experience of every guest who visits our arena.

As a Guest Experience Greeter, you are a frontline ambassador and one of the first welcoming faces our guests encounter. Your polished presence, professionalism, and hospitality mindset bring our Common Purpose to life:
Uniting and Empowering People to Create Extraordinary Moments.

You will play a critical role in delivering a premium, seamless guest experience through arrival, entry, and navigation support—ensuring every guest feels welcomed, informed, and excited for the event ahead.

ESSENTIAL FUNCTIONS:

The following are examples of the various functions required. The job requirements are not limited to the items on this list:

• Guest Greeting
  - Deliver a polished arrival experience by proactively making eye contact with each guest, offering a warm premium greeting, and setting a positive tone while directing guests using an open palm and outstretched arm to their next destination, followed by a gracious closing greeting to enjoy the game and/or event.
• Ticket Verification
  - Confirm all guestsage2 and older have valid tickets and accurately read and scan mobile or physical tickets for correct event, date, and entrance.
• Access Control
  -Permit entry only when the pedestal or handheld scanner displays a valid green indicator.
• Escalator Safety
  - Monitor escalator landings, ensure safe guest movement, and activate the emergency stop button when necessary.
• Elevator Landing Coordination
  - Communicate via radio with elevator personnel and help preserve a premium access experience by ensuring elevators are reserved for premium guests and those with limited mobility.
• Wayfinding Support
  - Provide confident, concierge-style directionalassistanceby guiding able-bodied guests to stairs or escalators and directing all guests to seating sections, Guest Services, First Aid, retail locations, premium spaces, and other arena amenities.
• Seating Oversight
  - Ensure only authorized guests enter designated sections and that aisles and vomitories remain clear.
• Policy Enforcement
  - Uphold venue, NBA, and event-specific policies with professionalism, discretion, and a hospitality-first approach, adjusting as needed for concerts, shows, and HEAT games.
• Event Support
  - Assist with egress, giveaway distribution, and elevated guest farewell messaging at the end of events.
• Operational Readiness
  -Maintain knowledge of arena layout, upcoming events, and emergency procedures.
• Emergency Response
  - Direct guests to safe evacuation routes when required.

Pre-Event Preparation - Perform pre-event inspections of your assigned area, review event details, and report to post prior todoorsopening to welcome guests with a warm acknowledgment for each guest andorparty.

Post-Event Responsibilities - Fold and store chairs orassistwith other tasks as assigned, inspect your assigned area, and report any concerns, damages, or safety issues to your Coach or Management before being dismissed.

• Deliver Elevated Guest Service — Consistently provide a hospitality-driven experience by proactively engaging guests,anticipating needs, and exceeding expectations through polished, attentive service.
• Serve as a Brand Ambassador — Represent the organization with professionalism, enthusiasm, and integrity at all times, reinforcing a unified and Premium Service Culture.
• Proactive Guest Engagement — Create meaningful touchpoints by acknowledging every guest,offering assistance before it is requested, and ensuring a seamless entry and navigation experience.
• Operational Excellence — Execute all duties with precision, urgency, and accountability whilemaintainingcompliance with venue policies and safety standards.
• Adaptability in a Dynamic…