Associate , Medical Staffing

This role reports to the Supervisor, Medical Staffing and provides support to Medical Staffing and Talent Acquisition programs, projects, and activities. Provides administrative support for recruitment, credentialing, onboarding, scheduling, and training of shipboard medical staff.

This role will interface with all brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands which comprises of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

• Administrative Support:

• Completes tasks associated with recruitment, credentialing, onboarding, and scheduling of medical staff.

• Tracks medical staff certifications, accreditations, licenses, and registrations (e.g., ACLS, PALS, ATLS, x-ray training).

• Tracks medical staff internal training requirements. Coordinates with the Scheduling Department to ensure individual staff have the necessary visas, flight arrangements, and joining instructions.

• Proposes options for scheduling that balance considerations such as onboard skill and experience mix, team dynamics, staff preferences, dry docks, and voyage itineraries.

• Anticipates staffing requirements in advance of acute shortages to minimize costs, improve individual morale, and strengthen team continuity.

• Responds in a timely and informative manner to medical staff questions about course scheduling and reimbursement.

• Coordinates the scheduling of medical staff courses and required training at the direction of the Supervisor or Manager.

• Provides comprehensive support to the Supervisor or Manager as necessary (e.g. preparation, distribution, filing, and tracking of a variety of written documents, spreadsheets, meeting minutes, and presentation materials).

• Medical Talent Acquisition:

• Collects, compiles, and analyses data regarding recruitment, staffing, and onboarding. Tracks candidates in the Applicants Tracking System (ATS) through the recruitment process, updating statuses and facilitating recruitment decisions in coordination with the recruiters and hiring managers.

• Serves as a primary interface to Talent Acquisition Partners by:

• Reconciling and reporting candidates’ progression through the selection and hiring processes.

• Tagging candidates, as per established rules.

• Following up on missing items from Talent Acquisition Partners or candidates to expedite recruitment decisions and hiring.

• Screens and selects medical candidates to advance through the selection workflow in coordination with the hiring managers.

• May conduct character and personal interviews with candidates under the supervision a of the recruiters and hiring managers.

• Coordinates interview assignments with external recruitment collaborators (technical interviewers), their scheduling, report collection, and pre‑screening summaries for candidates to progress through the selection process.

• Obtains and pre‑screens professional reference checks in support of the hiring process.

• Serves as a primary point of contact to candidates by:

• Providing updates regarding their progression through the selection and hiring processes.

• Requesting new or amended documents in support of recruitment decisions.

• Coordinating queries regarding job offers with the hiring managers.

• Coordinating and routing questions about onboarding tasks.

• Answering or routing questions and complaints to the managers as necessary.

• Extends and tracks acceptance or refusal of job offers to medical candidates in coordination with hiring managers.

• Engages new hires in onboarding, guiding them through the ATS workflow, and links them with the appropriate onboarding agent / Global Talent Partner.

• Facilitates and expedites candidate onboarding according to staffing needs.

• Monitors and manages communications through the shared e‑mailboxes available for candidates, talent partners, collaborators, and interdepartmental teams.

• Requests, receives, stores, and processes candidates information while protecting data privacy as required for onboarding. Participates in quality improvement projects for…