Specialist, Global Gaming Learning and Development

The Learning and Development Specialist is a strategic partner in cultivating a dynamic culture of continuous improvement, active listening, and lifelong learning across the organization. This role is integral to enhancing employee engagement, operational excellence, and talent development by delivering impactful learning experiences tailored to both shipboard and shoreside teams. The Specialist will work cross-functionally with Operations, Accounting, Marketing, and Brand teams to ensure training initiatives are aligned with business objectives and support the overall mission of providing exceptional guest experiences and fostering employee growth.

• Shipboard Team Support:
  Collaborate with Operations, Accounting, and Marketing departments to conduct needs assessments and identify skill gaps and training requirements. Design, implement, and facilitate training programs using available learning systems, ensuring accessibility and relevance for shipboard employees. Partner with Brand teams to evaluate and integrate brand-owned learning systems and materials into shipboard training strategies. Customize and leverage brand resources to enhance the learning experience for the Casino team onboard, ensuring alignment with brand standards and operational goals.
  
  Champion initiatives that promote career development, improve service delivery, and increase employee retention through targeted learning interventions.

• Shoreside Team Support:
  Work closely with HRBP and departmental leaders to identify strategic training opportunities that support business goals and workforce development. Assist with facilitating leadership development programs and succession planning initiatives to build a robust talent pipeline. Support onboarding and continuous learning efforts for new and existing employees, ensuring a seamless integration into the company culture.

• General Responsibilities:
  
  Maintain a deep understanding of the company’s values, culture, and strategic direction to ensure training programs reinforce desired behaviors and outcomes. Monitor, assess, and report on the effectiveness of training programs using qualitative and quantitative metrics; implement improvements based on feedback and performance data. Stay abreast of industry trends, emerging technologies, and best practices in learning and development to continuously enhance training offerings.
  
  Foster a collaborative and inclusive learning environment that encourages feedback, innovation, and personal growth. Manage multiple projects and stakeholders effectively, ensuring timely delivery and alignment with organizational priorities.

• The Learning and Development Specialist plays a pivotal role in shaping the organization’s culture of continuous learning and operational excellence. This position spans both shipboard and shoreside teams, ensuring training initiatives are globally aligned and impactful across diverse environments. By partnering with multiple departments—Operations, Accounting, Marketing, and the various brands, the role influences talent development strategies that directly support guest experience standards and employee engagement.
  
  Its reach extends across the entire Global Gaming function, reinforcing consistency in learning practices and driving organizational growth.

• This role requires navigating complex, dynamic environments where training needs vary by location, function, and operational priorities. The Specialist must conduct in-depth needs assessments across shipboard and shoreside teams to identify skill gaps. Analyze qualitative and quantitative data to measure training effectiveness and implement improvements. Anticipate challenges such as evolving compliance requirements, technology adoption, and workforce readiness. Integrate brand-specific learning systems while customizing content for operational realities.
  
  Problem‑solving often involves balancing multiple stakeholder expectations, adapting to changing business objectives, and leveraging innovative learning technologies to deliver scalable solutions.

• The Learning and Development Specialist significantly influences employee performance,…