Technical Support Engineer

Overview

True North Classical Academies is seeking a Help Desk/Network Administrator to join our IT team and ensure campuses are supported with excellence in all areas of technology.

• Manage and respond to daily helpdesk tickets, providing Tier 1/2/3 support for staff across multiple campuses.
• Administer and support Google Workspace for Education (user accounts, groups, email, Drive, Classroom).
• Configure and manage Chromebooks and Windows devices using Google Admin Console and endpoint management tools.
• Administer school systems such as paging, cameras, and gate access.
• Support operations in technology aspects of the state testing process.
• Administer network services (DNS, DHCP, TCP/IP, VPN, wireless infrastructure) to ensure reliable connectivity.
• Implement and monitor security policies, ensuring compliance with FERPA and other school technology standards.
• Support and troubleshoot Google Meet, Zoom, and classroom AV technologies.
• Maintain IT documentation, SOPs, and provide end-user training as needed.
• Collaborate with leadership on IT projects, including system rollouts, device refreshes, and cloud integrations.

• Experience:
  
  5-8 years of IT support with at least 3 years in a helpdesk/network administrator role.
• Technical Skills:
• Google Workspace Admin Console (user provisioning, groups, security settings).
• Chromebook and Mac Book management.
• Networking (DNS, DHCP, VPN, firewalls, wireless APs).
• Device management (MDM solutions such as Mosyle, Jamf, or equivalent).
• Knowledge of Windows 10/11 and Mac OS environments.
• Basic scripting or automation (Bash, Power Shell, or Python preferred).
• Excellent troubleshooting and documentation skills.
• Strong communication and customer service mindset.

• Associate or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Google Workspace Administrator Certification strongly preferred.
• Additional certifications (CompTIA A+, Network+, or equivalent) a plus.

At True North, you're not just taking a job—you're joining a mission-driven team that's shaping the future of education in Florida. Our classrooms cultivate wisdom and virtue in students, and our corporate and operational teams make that vision possible every day. We’re looking for talented professionals who thrive in a fast-paced, purpose-filled environment and want to be part of something bigger.

Your work directly contributes to the success of thousands of students and educators.

• Mission-Driven Work:
  Every role at True North supports our commitment to the classical liberal arts tradition and the formation of future leaders.
• Growth & Development:
  We invest in your growth through professional coaching, cross-functional collaboration, and leadership pathways across our growing network.
• Culture of Excellence:
  High standards and accountability are core to how we operate—and we celebrate results with the same energy we apply to solving problems.
• Collaborative Community:
  You’ll work alongside smart, driven colleagues who care deeply about their work—and each other.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Education Administration Programs