Payment Operations; Crypto Executive; shifts - coverage

Payment Operations (Crypto) Executive (shifts - 24/7 worldwide coverage)

Join to apply for the Payment Operations (Crypto) Executive (shifts - 24/7 worldwide coverage) role at Arena Entertainment.

Meta Win is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence. We work closely with crypto exchanges and payment providers to deliver innovative solutions to our users. With office locations in Gibraltar, London, and Miami, we are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries.

At Meta Win, we pride ourselves on being early adopters of the latest technologies and are committed to pushing the boundaries of what is possible in the digital landscape. Our experienced and diverse team constantly strives to stay ahead of the curve, ensuring that our solutions are not only technologically advanced but also tailored to meet the specific needs of crypto exchanges and payment providers.

Together, we can redefine what's possible and create a more secure and efficient ecosystem for digital transactions.

The Payments & Fraud Advisor is responsible for monitoring customer transactions, identifying unusual activity, preventing fraudulent behavior, and ensuring payments are processed accurately and efficiently. The role also includes monitoring gameplay behavior to detect irregular patterns and protect the integrity of the gaming environment.

• Process withdrawals.
• Investigate failed or delayed transactions.
• Monitor withdrawal queues to ensure timely and accurate payout processing.
• Resolve customer payment queries professionally and efficiently.

• Identify, investigate, and escalate suspicious account activity including multi-accounting, chargebacks, bonus abuse, and account takeover attempts.
• Conduct risk assessments using internal fraud tools and alert systems.
• Analyse customer behaviour and transactional data to detect new or emerging fraud trends.

• Monitor gameplay activity to identify unusual patterns such as collusion, automated or bot‑like play, irregular betting strategies, chip dumping, advantage play or suspicious winning patterns.
• Review flagged gameplay sessions to ensure fairness and adherence to platform rules.
• Escalate gameplay concerns to the providers.
• Provide detailed reports on gameplay investigations and outcomes.

• Previous experience in a Payments, Fraud, or Risk role within the iGaming industry (required).
• Strong understanding of fraud patterns, payment flows, and gameplay risk indicators.
• Excellent analytical skills and strong attention to detail.
• Confident in reviewing large amounts of data and making sound decisions.
• Strong communication skills, both written and verbal.
• Ability to work shifts including evenings or weekends.

• Previous experience performing gameplay reviews or game integrity checks.
• Strong Excel or reporting skills.

• Entry level

• Full-time

• Accounting/Auditing and Finance

• Entertainment Providers