IT Infrastructure Engineer

Join to apply for the IT Infrastructure Engineer role at Rialto Capital

Rialto Capital is a fully integrated real estate investment management and asset management company with a dedicated special servicer. We invest and manage assets throughout the real estate capital structure in properties, loans, and securities. Our mission is to create long‑term value for our investors and sustain results across market cycles. Headquartered in Miami, FL, Rialto has professionals operating from 12 locations throughout the United States.

For more information, please visit

Rialto is seeking a skilled IT Infrastructure Engineer with a focus on Endpoint Services Management to join our team. The successful candidate will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences using modern zero‑touch concepts. This includes Windows 11, iOS devices, Microsoft Office 365, Google Workspace, and various Microsoft Azure services.

The ideal candidate should be able to work independently and collaboratively within a team to maintain and troubleshoot systems as needed.

• Deliver second and third‑level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft Team Viewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation.
• Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero‑touch automation process using Restful API, Power Shell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet Forti Client), ITSM platforms (Salesforce, Fresh service, Ninja One), and external patch management databases, integrating communication with users through email (Office
  365/Exchange Online) and Microsoft Teams.
• Offer third‑level support for various endpoints and peripherals, such as printers, iPads, and iPhones.
• Provide third‑level support for high‑usage infrastructure components, including Zoom Rooms and Verkada Access Control systems.
• Implement automation for 100% of IT services to ensure minimal user disruption, aiming for a future where remote and silent deployment, configuration, and troubleshooting are seamlessly conducted without direct device manipulation.
• Apply ITIL v3+ service operations concepts and best practices.

• Bachelor’s degree required in information technology, Computer Science, or a related field preferred.
• Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
• Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
• Familiarity with Fortinet Forti Gate, Cisco Switches for LAN access, and Meraki Wi‑Fi systems.
• Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.
• Proficiency in IT shell scripting, such as Batch and Power Shell.
• Excellent problem‑solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and within a team environment.
• Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified:
  Modern Desktop Administrator Associate or Microsoft 365 Certified:
  Enterprise Administrator Expert strongly preferred.

• Mid‑Senior level

• Full‑time

• Information Technology

Referrals increase your chances of interviewing at Rialto Capital by 2x