US IT Site Manager

US IT Site Manager page is loaded## US IT Site Manager locations:
Miamitime type:
Full time posted on:
Posted Todayjob requisition :
JR015404

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.

We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
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* Job Title:

US IT Site Manager
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* Location:

Miami, Florida
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* Position Summary:

** Within the framework of the Global IT organization objectives, this role oversees IT infrastructure, systems administration, and end-user support activities for the Miami site and potentially broader US support scope. Acts as the main point of contact between the business functions in Miami and the global IT support and infrastructure teams and external service providers. Focused on ensuring stable, secure, and efficient IT operations that enable business continuity and growth.
** Key Responsibilities
**** Leadership and Management
*** Provide input to and lead implementation of local and regional IT infrastructure and support strategies in line with corporate objectives and standards.
* Lead and mentor a local IT support team, ensuring operational excellence, continuous improvement, and alignment with global IT policies.
* Manage relationships with global infrastructure teams and third-party vendors to ensure delivery according to agreed SLAs.
* Act as a business partner to local leadership, ensuring IT solutions address business needs effectively and efficiently.
* Lead the local IT team, fostering collaboration, innovation, and alignment with global IT objectives.
* Act as the primary point of contact for the management of IT support services, serving as the focal point for local company leadership and global VIP leaders, ensuring high-quality service and proactive communication.
** IT Operations and Support
*** Ensure the installation, configuration, maintenance, and reliable operation of hardware, software, and network systems.
* Oversee end-user support services, ensuring timely issue resolution and customer satisfaction.
* Coordinate proactive maintenance, upgrades, and patch management to minimize downtime and security risks.
* Work closely with global teams to implement corporate IT initiatives locally.
** Project Management
*** Manage and oversee local infrastructure and IT support projects, from planning through execution and monitoring.
* Evaluate and recommend solutions to improve infrastructure performance, scalability, and security.
* Support global and regional application deployments from an infrastructure perspective.
** Security and Compliance
*** Ensure IT infrastructure and support operations comply with corporate security standards, policies, and regulatory requirements.
* Promote security best practices across the local organization, including user awareness initiatives.
** Financial Management
*** Monitor and control the local IT infrastructure and support budget, ensuring alignment with corporate directives.
* Identify and implement cost optimization opportunities without compromising service quality.
** Communication and Business Partnership
*** Develop strong, trusting relationships with local business leaders to understand their needs and align infrastructure and support services accordingly.
* Regularly communicate the status of IT operations, projects, and key initiatives to local and regional stakeholders.
* Cooperate with external service providers to ensure services meet business requirements.
* Collaborate with global IT teams to shape and execute long-term IT strategies tailored to U.S. business needs aligned with the US IT head.
** Training and Best Practices
*** Provide guidance and training to…