Lead, E-Commerce Analytics

Join to apply for the Lead, E-Commerce Performance Analytics role at Royal Caribbean Group.

5 days ago Be among the first 25 applicants

Join to apply for the Lead, E-Commerce Performance Analytics role at Royal Caribbean Group.

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Global E-Commerce has an exciting career opportunity for a full-time Lead, E-Commerce Performance Analytics reporting to the Manager, CEL Ecommerce Performance.

This position will work on-site in Miami, Florida.

The Lead, E-Commerce Performance Analytics will leverage data to drive the global growth of Celebrity Cruises by providing performance measurement and strategic analysis to influence priorities for the E-commerce and Marketing teams. This role will collaborate with other departments to identify opportunities, analyze results, and create reports, presentations, and dashboards for leadership, providing actionable insights. Analyses may include business performance, promotional effectiveness, guest profiling, market planning, or business process improvements.

• Influence business decisions through analytics and identify actionable insights that inform our strategy.
• Communicate results effectively to cross-functional teams and department executives.
• Track Key Performance Indicators and revenue performance to support strategic planning.
• Collaborate with Revenue Management to identify opportunities and develop promotion campaign use cases.
• Forecast KPIs based on historical data and identify variances.
• Aggregate large datasets using Power BI, Excel, and other analytical tools.
• Create dashboards with advanced data visualization tools like Power BI for easy interpretation.
• Lead ad-hoc projects analyzing competitor marketing efforts.
• Develop and deliver high-quality presentations to Marketing Leadership.
• Perform other duties as assigned, supporting the team as needed.

• Bachelor’s degree in Economics, Business, Finance, Analytics, Computer Science, Mathematics, or similar.
• MBA or relevant master’s degree preferred.
• 5+ years of experience, preferably in digital, financial, or business intelligence analytics.
• Proficiency in Excel, SQL, Power BI, and data visualization.
• Experience in travel/leisure hospitality is preferred.

• Understanding of eCommerce, operations, marketing, and finance principles.
• Strong problem-solving skills to identify root causes and develop solutions.
• Analytical skills to interpret data and identify opportunities.
• Ability to present complex data clearly using PowerPoint.
• Research skills to interpret market and competitor data.
• Results-driven with meticulous attention to data accuracy.
• Advanced technical skills: SQL, Excel, Power BI, PowerPoint.

We know there's a lot to consider. Our recruiters will guide you through the process and answer any questions. Thank you for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is our policy to ensure equal employment opportunities without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, marital status, or any other protected characteristic. We prohibit discrimination and harassment.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Travel Arrangements