Master Data & Systems Administrator

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite Nose Frida, The Snot Sucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems.

We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores.

For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

Frida is seeking a technically capable and process-driven Master Data & Systems Administrator to support the governance, accuracy, and lifecycle of master data across our enterprise systems—primarily Net Suite. This role ensures that our core data (items, vendors, customers, employees) is well-governed, compliant with business standards, and accessible to the right users through structured workflows and access controls.

As a key member of the Master Data team, you will manage the intake and resolution of data-related tickets while playing a critical role in maintaining data integrity, documenting standard operating procedures, and supporting cross-functional teams with platform access management, training and workflow enablement.

Responsibilities to include:

• Master Data Operations & Ticket Management
• Monitor and triage incoming master data requests (e.g., new item setup, vendor/customer record updates) using service desk tools.
• Execute data changes directly in Net Suite, following pre-defined workflows, naming conventions, and validation rules.
• Collaborate with internal stakeholders (Ops, Finance, IT) to clarify requests and ensure data accuracy.
• Maintain trackers and logs for ticket progress, resolution timelines, and escalation needs.
• Conduct periodic audits of master data to flag issues and support ongoing quality improvements.

• Enforce metadata standards, naming conventions, and business validation checks within Net Suite and related platforms.
• Support data stewards in adhering to defined workflows and approval processes.
• Create and maintain SOPs, FAQs, reference materials, and documentation for data request procedures and governance rules.
• Help establish and communicate policies for how master data is created, maintained, and accessed.
• Document change requests and maintain logs that support auditability and process transparency.

• Develop functional knowledge of Net Suite roles, permissions, workflows, and custom fields to support platform usage.
• Assist in onboarding users and delivering training related to Net Suite functionality and data submission workflows.
• Gather feedback from users and propose continuous improvements to data handling, UI design, and approval flows.
• Support the alignment between business units and IT by documenting pain points, gaps, or needs tied to master data processes.

• Support access provisioning for Net Suite and related enterprise platforms, ensuring alignment with role-based controls.
• Maintain user permission documentation and assist in managing system roles in coordination with IT.
• Help monitor access logs and ensure system usage complies with internal policies and audit requirements.
• Serve as a backup administrator for enterprise systems during platform changes or user lifecycle events.

• 5+ years of experience in master data operations, ERP administration, or enterprise data governance
• Proven success in…