Lead, Commercial Programs

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation‑industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

This position will be working onsite from Miami.

The Commercial Programs Lead is an individual contributor project leader who converts strategy into execution across Commercial teams:
Revenue Management, Trade/Agency Sales, Contact Center, eCommerce/Product, CRM & Lifecycle, Performance Marketing, Brand/Content, Partnerships, –IT/Enterprise Technology, Data/Analytics, Finance, Legal/Compliance, and Onboard Revenue. The role stands up and runs the operating rhythm for commercial initiatives—tactical promotions, segment/market pushes, merchandising changes, lifecycle programs, pricing/yield experiments, partner activations, and technology rollouts—driving clarity, ownership, cadence, and results.

You will establish intake and prioritization, map decision ownership, orchestrate cross functional plans in Asana, publish executive‑ready updates, and land postmortems that make the next cycle better. Success looks like faster time‑to‑market, fewer bottlenecks, clear capacity signals, and sustained lift in commercial metrics (e.g., conversion, NTR, load factor, APD/APCDs, retention) while raising the quality and consistency of how we plan, build, launch, and learn.

• Build and maintain a rolling 12–18 month‑portfolio of commercial initiatives with clear business cases, impact/effort scoring, dependencies, and accountable owners.
• Run intake and triage: standardize briefs, scope, and assumptions; surface trade‑offs and recommended sequencing for leadership decisions.
• Define decision owners vs. contributors (RACI) per initiative; eliminate ambiguity quickly and document decisions in a searchable system of record.

• Own the weekly/quarterly operating cadence across partner teams, including Asana boards, milestone gates, RAID logs (Risks, Assumptions, Issues, Dependencies), and OKRs/KPIs.
• Drive cross functional‑execution: align timelines, handoffs, and cutover plans; elevate with optioned solutions and clear decision asks.
• Publish concise, decision‑grade updates (‑one pagers‑/dashboards) to senior stakeholders.

• Create portfolio‑level visibility to understand what’s in flight, who owns what, and where capacity is pinned.
• Monitor interlocks and resource constraints; recommend sequencing/staffing or scope adjustments to unblock delivery.
• Track benefits realization vs. baselines and maintain a living benefits ledger per initiative.
• Design lightweight, repeatable SOPs and playbooks for common initiative types (see below); keep them current and accessible in a shared knowledge base.
• Lead retrospectives/post‑mortems; turn findings into durable process changes (templates, checklists, working agreements).
• Raise the bar on artifact quality (narratives, visuals, data) so every deliverable is decision‑ready.
• Partner with Data/Finance to define measurement plans, targets, and readouts for each initiative; align on “what good looks like” upfront.
• Pressure test assumptions; quantify scenario impacts and risks; track lift vs. plan after launch.
• Ensure instrumentation exists for accurate attribution and timely learning; maintain a simple benefits ledger.

• Coordinate readiness with Contact Center, Trade/Agency, Field, and Onboard teams (FAQs, talk tracks, training, timelines, policy updates).
• Build enablement materials that connect “what we launched” to “how teams use it” to drive guest and revenue outcomes.
• Gather feedback loops from frontline and partner teams;…