Information Technology Field Technician

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $70,000.00/yr

Direct message the job poster from Franklin Fitch

Our client, a respected Managed Services Provider, is looking for a Field Service Engineer to join their team in a hybrid role. This position is perfect for a technical professional who enjoys working directly with clients, solving IT and networking challenges, and balancing onsite support with remote service desk responsibilities.

You’ll be a key part of their team, supporting multiple client sites in Florida and providing 1st class technical support that keeps businesses running smoothly.

What You’ll Do

• Onsite & Field Support:
  Travel to client locations (primarily Pompano Beach and Miami) to deliver hands‑on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues.
• Remote Service Desk:
  Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues.
• Knowledgebase & Documentation:
  Maintain accurate client records and contribute to the company knowledge base.
• Hardware & Software Provisioning:
  Install and configure computer hardware, software, and peripherals, and maintain inventory records.
• Professional Growth:
  Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed.

What We’re Looking For

• Associate or Bachelor’s degree in progress
• Minimum 3 years IT service desk experience
• Minimum 3 years customer service experience (phone/email)
• Minimum 1 year Managed Service Provider experience
• Experience with ticketing systems (e.g., Autotask)
• Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite, and Microsoft Teams
• General knowledge of network devices (switches, firewalls, etc.)
• Strong communication skills and a customer‑first approach
• Valid U.S. driver’s license with clean record; ability to travel within Florida, including overnight trips

Why Apply?

• Work in a hybrid role balancing onsite client interaction and remote support
• Gain experience across multiple technologies and IT environments
• Join a company that values professional growth, certifications, and technical skill development

• Associate

• Full-time

• Information Technology

• Staffing and Recruiting