Account Manager

Position:
Account Manager

At Return Pro, we help leading retailers and brands turn returns into results. As an Account Manager, you will serve as the strategic partner for a portfolio of high-value client accounts. You will be responsible for nurturing relationships, driving customer value, delivering on contractual commitments, and unlocking opportunities for growth across our reverse logistics and returns technology services. This is a high-impact role requiring cross-functional collaboration, operational acumen, and a customer-first mindset.

Primary Responsibilities/Essential Functions

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. The selected candidate may perform other related duties assigned to meet the ongoing needs of the business.

* Own the full client relationship lifecycle for assigned enterprise accounts, acting as the key point of contact and trusted advisor

* Develop and execute strategic account plans to deliver business value and achieve revenue growth targets

* Translate client goals into actionable roadmaps, partnering with Operations, Product, and Technology teams to ensure exceptional service delivery

* Conduct regular QBRs and strategic planning sessions with client stakeholders to align on KPIs, identify optimization areas, and renew commitments

* Manage client expectations and contract performance, ensuring SLAs are met and issues are resolved proactively

* Identify upsell and cross-sell opportunities, supporting the sales team with solution definition and positioning

* Track activities and progress in CRM (Salesforce preferred), maintaining accurate records, forecasts, and renewal timelines

* Stay current on industry trends, competitor offerings, and retail technology advancements to guide client conversations

* Collaborate with Marketing and Product teams to refine service offerings based on client feedback and market demand

* Represent Return Pro at industry events, trade shows, and client workshops as needed