Lead Solutions Analyst, Supply Chain

Job Overview

The Lead Solutions Analyst, Supply Chain at Carnival Corporation Global Supply Chain team is responsible for the efficient operation of Supply Chain applications for Princess Cruises, Seabourn Cruise Line, and Holland America Line (most notably Crunchtime). This role involves training, maintaining product descriptions, user setups, warehouse locations, and ensuring the smooth functioning of the Supply Chain application. Coordination with IT teams, resolving system issues, implementing updates, and providing training to end users when necessary.

The Lead Solutions Analyst, Supply Chain will work closely with the Global Supply Chain Solutions team, IT, Finance, North America Supply Chain teams to ensure system support and maintenance, database management and administration, integrations development and support, inventory maintenance and support, reporting, compliance and risk management.

• Solution Ownership, System Leadership & Inventory Governance:
  Serve as Lead Solutions Analyst and primary SME for Supply Chain applications (notably Crunchtime), providing strategic support and direction across brands. Lead coordination with application vendors, prioritizing issues, escalating risks, and tracking deliverables to ensure platform stability and roadmap alignment. Own and oversee testing and implementation of new releases, upgrades, and enhancements to ensure seamless operations across shipboard and shoreside environments.
  
  Direct and coordinate upgrade/maintenance activities with cross‑functional business, IT, and vessel teams. Lead communication and issue governance, ensuring timely resolution of system incidents and defects. Drive continuous improvement initiatives, designing, testing, and implementing process enhancements aligned with compliance and business priorities. Provide oversight of inventory control processes for company‑owned materials across all warehouses. Set schedules and govern the posting of inventory transactions to ensure accuracy, timeliness, and financial integrity.
• Master Data Leadership & System Integration Oversight:
  Lead administration and governance of application master data across multiple cruise lines, ensuring accuracy, consistency, and integrity. Oversee and validate product master data, user access, and warehouse location structure to maintain operational readiness and control. Conduct recurring analysis to ensure cross‑system data alignment and proactively remediate data quality issues. Monitor and lead resolution of interface exceptions between the Supply Chain application and Oracle financial systems.
  
  Serve as primary liaison between Supply Chain, IT, GFIT, and finance stakeholders to ensure interface reliability, troubleshoot issues, and validate system fixes and enhancements.
• Enablement, Knowledge Leadership & Continuous Improvement:
  Mentor and coach team members on system processes, best practices, and project deliverables. Provide training and functional enablement to system users across fleet and shoreside teams. Lead or support special projects and cross‑functional initiatives as assigned. Champion innovation and optimization, proposing technology enhancements and workflow improvements that drive efficiency and user adoption.

• Bachelor’s degree in information technology, computer science, or related field. Supply chain nice to have. Technical certifications a plus.
• Minimum 5 years’ experience as solutions analyst, data analyst, business analyst, or equivalent level with proven track record of driving results in application support, master data management, strategic planning. Prior data maintenance and supply chain management knowledge preferred. Familiarity with Cruise industry and SOX compliance and risk management practice a plus. Proficiency with Crunch Time is a preferred.

• Scope:
  Position will report to the Director Global Sourcing Solutions and is responsible for the efficient operation of the Supply Chain application for Princess Cruises, Seabourn Cruise Line, and Holland America Line. Involves training, maintaining product descriptions, user setups, warehouse locations, and…