EData Client Services Project Manager

Morgan, Lewis & Bockius LLP, one of the worldwide leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a tech-savvy, client-focused eData Client Services Project Manager for our eData practice.

This role offers the opportunity to work with a dynamic practice group, collaborating with leading lawyers and a seasoned eDiscovery team to deliver exceptional client service. You'll play a key role in ensuring every client interaction reflects eData's deep discovery expertise and leaves clients with confidence in our support and solutions.

What you’ll do:

Provide Subject Matter Expertise & Case Consultation:

• Serve as the primary point of contact for internal and external clients on discovery-related matters.
• Provide hands-on strategic consultation across the EDRM, especially in collection, processing, analysis, and production.
• Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics).
• Demonstrate deep working knowledge of platforms like Rel One and other eDiscovery Platforms

Client Engagement & Service Excellence:

• Model responsiveness, proactive communication, and high-touch client support.
• Anticipate needs, provide updates before asked, and deliver white-glove service.
• Manage multiple deadlines and shifting priorities while maintaining composure under pressure.

Quality Control & Risk Mitigation:

• Lead QC for all deliverables including search terms, production specs, processing work, and matter documentation.
• Spot issues early, elevate appropriately, and implement remediation strategies.
• Ensure compliance with firm protocols, chain of custody standards, and risk management policies.

Project & Workflow Management:

• Develop project plans, assign roles and tasks, and ensure timelines are met
• Collaborate with operations, vendors, and internal teams to execute against deliverables
• Participate in process improvement and cross-functional initiatives within the practice group

Support Business Development & Financial Management Goals:

• Represent eData in client‑facing opportunities and cross‑sell services across departments.
• Deliver training and act as subject‑matter liaison throughout the lifecycle of a matter.
• Support pricing and billing processes, including AFAs, time management, and value‑add edits.

Compliance & Professional Development:

• Maintain daily timekeeping and follow all firm and departmental procedures.
• Stay current on legal tech trends and continuously seek out learning opportunities.
• Take ownership of your career growth and actively participate in internal initiatives.

Collaborate and connect:

• Work with eData partners, leadership, and all levels of team members in the practice including eData Client Services, Operations & Administration, Development & Technology and cross‑functionally with stakeholders globally across firm departments and practices.

What Sets This Role Apart:

• Innovation focus: Support lawyers advising on eDiscovery services - an area at the forefront of client demand.
• Career Development: Build specialized knowledge in a dynamic, high-growth practice with clear opportunities to demonstrate impact and advance.
• Flexibility: Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This position can be resident in any one of our Chicago, Miami, or Washington DC offices with a hybrid 3 day in-office working arrangement.
• Culture of excellence: Join a collaborative, forward-thinking team recognized for creativity, responsiveness, and client service.

Who we’re looking for:

• A proven professional with strong strategic thinking and execution skills, and a minimum of minimum of five years of experience in litigation support or eDiscovery consulting with at least two of those years in a multi-office law firm or an alternative legal service provider
• Ability to thrive in high-stakes, detail-heavy environments, and eager to serve as a trusted advisor on discovery strategy, tools, and best practices.
• Strong communication skills, with the ability to influence, collaborate, and build trusted…