Servicenow Application Developer II

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Manages the Service Now System Administration and development. This includes the administration, development, operation, education, and maintenance of the Service Now platform. Serves as a developer and technical subject matter expert for the Service Now system. Partners with stakeholders to develop workflows, perform needs assessments, assist in solution development, and influence organizational change. Be a part of the on‑call function of the Incident/Change team.

• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Supports implemented and proposed solutions on the Service Now platform. Load, manipulate, and maintain data, and API integration between Service Now and other systems.
• Develops Service Now software solutions using JavaScript, Web Services, MYSQL, XML, HTML and CSS. Perform code reviews to ensure that the quality bar is being met about coding standards, integration, extensibility, and security. Create and maintain a detailed view of the Service Now architecture.
• Deploys of features and Service Now releases. Makes recommendations and participates in implementing Service Now requirements and provide architectural controls and impact analysis for new requirements.
• Provides timely and courteous support to users.
• Manages the Service Now software releases through configuration tasks and feature delivery and optimize stability and usability of Service Now through regular application maintenance. Research and stay current in Service Now products and applicable integrated technologies.
• Partners with stakeholders to develop workflows, SLAs, perform needs assessments, assist in solution development, and influence organizational change.
• Participates on‑call function of the Incident/Change team. Collaborates with team members to design best solutions for technical issues.
• Works with users to eliminate problems, errors and to improve the end user experience presented in Service Now.

Bachelor's degree in MIS, Computer Science, Computer Engineering, Information Studies or other technical discipline and three (3) years related experience; OR seven (7) years of related experience; OR an equivalent combination of relevant education and/or experience.

• Experience as a Service Now Developer
• Experience as a Service Now Application System Administrator
• Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications
• Experience with Agile methodologies (e.g., Scrum, sprints, daily standups) for effective project delivery.
• Experience using software best practices to develop Service Now solutions and workflows.

• Proficiency in JavaScript, including client‑side and server‑side scripting, Glide API, AJAX, and JavaScript frameworks used within Service Now (e.g., Angular
  
  JS).
• Familiarity with HTML, XML, CSS, and other web development tools and techniques.
• Understanding database concepts and management, including data storage, retrieval, optimization, and working with technologies like JDBC, SQL, and LDAP.
• Knowled…