IT Solutions Architect - ServiceNow

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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full
- Time IT Solutions Architect 2 - Service Now.

IT Solutions Architect 2 - Service Now leads all aspects of application development and implementation. This employee works closely with analysts, staff, physicians, and leadership to ensure the successful implementation of technology-enabled workflows and continuous improvement towards user adoption and utilization. IT Solutions Architect 2 - Service Now also understands complex business needs, processes, strategies and objectives to identify opportunities for technology improvement or innovation.

An employee in this position provides mentorship for application and technical teams in the on-going management of user requests, issues, and delivery of application enhancements. Establishes, implements, and documents technology integration or migration strategies related to IT Solutions.

• Engineers new workflows or optimize existing business processes that supersede existing standards set in place internally or by vendors utilizing expert knowledge crossing multiple clinical applications and operational areas.

• Leads projects associated with application implementation and execution of high complexity and larger impact. Applies project management methodology and utilizes standard project management for software in development and maintenance of project plans.

• Functions as an independent project lead or provides oversight for project manager and/or business analyst on assigned projects and recognize/ minimize business value lost during project/program execution.

• Performs proactive analysis on current systems and technology in order to recommend potential changes or enhancements that will assist in adhering to organization's strategic vision and improve operational workflows and end user experience.

• Identifies product and customization requirements to effectively address necessary product configuration, while working within project scope and timeline.

• Serves as mentor to senior analysts and is proficient and/or certified in supported applications.

• Holds a comprehensive working knowledge and understands operational processes and job functions pertaining to assigned University of Miami applications and solutions.

• Possesses expert knowledge of third-party partnerships, experience with managing vendor relationships, and contract negotiations.

• Provides support to the team in analyzing, resolving, and escalating complex integration problems encountered by the team during system implementations and upgrades.

• Implement projects that are ahead of industry/peer trends. Thinks out of the box and follows the marking curve to stay on the forefront of Healthcare technology. Designs new solutions.

• Participates in new hire orientation by providing the application support in the work area required for the job role.

• Collaborates with leadership to develop or improve operational processes, polices, and procedures.

• Participates in all operations meetings to assess user feedback, gather future requirements for modifications, and provide a status on competency, adoption, and utilization rates.

• Facilitates knowledge transfer of the technology-enabled user workflows and best practice use of applications.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

• Leads all aspects of application development and implementation.

• Works closely with analysts, staff, physicians, and leadership to ensure the successful implementation of technology-enabled workflows and continuous improvement towards user adoption and utilization.

• Understands complex business needs, processes, strategies and objectives in an effort to identify opportunities for technology improvement or innovation.

• Provides mentorship for application and technical teams in the on-going management of user requests, issues, and delivery of application enhancements.

• Establishes, implements, and documents technology integration or migration strategies related to Service Now.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• Bachelor's Degree in relevant field;
  Masters in Related field preferred

• At least one Service Now Certification such CMA, CTA, CAS, CAD, CSA Required

• 7 years of Service Now experience

• Ten years Information technology experience

• Healthcare/Higher education experience preferred

• Demonstrated ability to map solutions to address issues and problems.

• Experience in IT solution architecture and understanding of enterprise architecture.

• Exceptional problem-solving capability and ability to think…