Solutions Engineer - Integrations

Solutions Engineer - Integrations

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Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe. We’re a 70‑person team (~45 in engineering), located across North and South America.

We’re hiring a Solutions Engineer, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post‑launch. This is a highly cross‑functional role — part technical problem‑solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go‑to product expert for our internal teams.

If you love APIs, databases, and the challenge of helping non‑technical users unlock powerful tools, this role is for you.

• Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.
• Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non‑technical stakeholders.
• Investigate and resolve integration and data issues using APIs, SQL, and platform logs.
• Collaborate closely with Engineering to debug, elevate, and document technical issues.
• Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.
• Provide light support coverage via email or chat for technical troubleshooting.
• Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.

• Strong understanding of APIs and how they work.
• Comfortable with SQL and basic database configurations.
• Excellent communication skills and ability to explain technical concepts to non‑technical users.
• Experience in a customer‑facing technical or implementation role.
• Highly organized and collaborative; thrives in a cross‑functional environment.

• You’ve worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them.
• You have experience supporting enterprise customers with complex technical environments and multiple stakeholders.
• You’ve worked directly with APIs (testing endpoints, building integrations, or connecting systems).
• You have project management experience — managing timelines and deliverables across multiple customers.
• You’ve worked in early‑stage startups and helped define technical processes from scratch.
• You have experience supporting non‑technical customers in complex operational industries (e.g., distribution, logistics, manufacturing).

• We’re profitable: stability without the chaos of venture pivots.
• Real‑world impact: your work improves global supply chains, saving customers time and reducing waste.
• Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.
• Culture of ownership: moving fast while putting quality first.
• Remote‑first, flexible work environment across North and South America.
• Stellar product‑market fit with tons of customer love.
• All‑star team with diverse backgrounds to collaborate with and learn from.

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.